Free home security should ring alarm bells

Date published: 28 August 2010

Lancashire Trading Standards and police are warning consumers to be on their guard when alarm companies offer deals which at first glance seem too good to be true.

There has been an increase in complaints about firms offering alarm systems for nominal amounts, but with a catch that the buyer is then tied into an expensive maintenance and monitoring agreement.

Trading Standards are advising anyone thinking of buying an alarm system to check out companies' credentials first.

County Councillor Albert Atkinson, deputy leader of Lancashire County Council, said: "Reputable firms will not use high-pressure sales techniques or try to fit a system immediately to stop you changing your mind – a good company will be happy for you to make a few checks first.

"We're advising people to call their local police crime prevention officer or the Consumer Direct service if they have any doubts.

"You could also check whether the company is a member of a reputable trade association, such as the British Security Industry Association.

"And remember, if a deal sounds too cheap to be true, it probably is."

Trading Standards advise that firms calling at your home should give written notice of your right to a seven-day cancellation period. Make use of this period to ensure you fully understand what you have agreed to.

Do not sign to have the work started immediately unless it is absolutely necessary. Be suspicious of offers for discounts or lower prices if you have the work done immediately.

Anyone who thinks they may have been misled and has signed up for a contract that you now think is unfair, is urged to contact Consumer Direct on 08454 04 05 06.

Consumer Direct may be able to help and new information about rogue firms could protect someone else from being misled.